We're not brokers. We own our kitchens, employ our chefs, and control our logistics network. We partner with brokers who value operational reliability and share our commitment to quality service.

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Over 25,000 flights across 400+ airports. We've built strong partnerships with brokers who approach their business the same way we do: reputation first, execution always, excuses never.

We work with professionals who understand that one bad decision destroys what takes years to build. Who treat their reputation as seriously as we treat ours. Who know that cutting corners creates consequences neither of us can afford.

If that describes how you operate, let's talk.

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Three Service Tiers. One Standard.

We offer three distinct service levels to meet different client needs and budgets. Every tier receives the same operational reliability, food safety protocols, and logistics support.

The Elevé Collection – Quality focused service at accessible price points. Thoughtfully composed menus that deliver consistency and value for cost conscious clients without compromising our standards.

Affiné Signature – Our core offering. Chef driven menus, refined presentation, and the attention to detail that built our reputation across our 12 state network.

Gastronome Privé – Fully customized experiences for clients requiring complete personalization. Michelin trained execution, unlimited customization, white glove service throughout.

Every tier receives the same logistics precision, food safety protocols, and operational support. The difference is customization and ingredient investment, not reliability.

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Partnership Requirements

Effective partnerships require honest communication, realistic lead times, and adherence to payment terms. We need accurate passenger information, professional client management, and complete flight details with every order. Volume commitments should be met consistently.

We have zero interest in client poaching. Your client relationships are yours. We expect the same professional boundary from our partners.

When errors occur, direct acknowledgment allows faster resolution. We address problems efficiently when everyone communicates openly.

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What You Receive

Complete Reliability – Committed delivery times met. Quoted quality standards delivered. Promises kept consistently. You confidently commit to clients because we execute reliably.

Transparent Pricing – Clear cost breakdowns with no hidden fees or surprise charges. Straightforward pricing allows accurate client quotes and predictable margins.

24/7/365 Live Support – Culinary professionals answer calls directly. No voicemail systems or callback delays. Immediate problem solving regardless of when requests arrive.

Multi Location Coordination – Seamless service across our 12 state network covering 400+ airports. Single point of contact manages everything. Consistent quality regardless of location.

AOG Priority Response – Grounded aircraft receive immediate priority protocols. Expedited preparation with compressed timelines. Same quality standards with urgent execution.

Complete Documentation – Temperature logs, ingredient traceability, food safety protocols, and allergen information provided with every delivery. Immediate answers to client questions. Complete audit documentation.

Preferential Pricing – Volume partnerships receive better pricing than single orders. Consistent business earns improved rates. Meeting commitments results in better pricing over time.

Direct Kitchen Access – Complex requests go directly to culinary teams. Direct communication with people preparing food ensures accurate answers and optimal solutions.

Operational Flexibility – Schedule changes, passenger count adjustments, and last minute dietary requirements are accommodated. Aviation demands flexibility, and our operations are built to adapt.

Dedicated Account Management – Single point of contact who knows your business and understands your clients. Consistent relationship that develops understanding through repeated interactions.

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How Partnership Works

Partnership is straightforward. It's honest and structured.

Application and Review – You reach out. We review your operation, volume potential, and approach. We determine whether partnership makes sense for both sides.

Discovery Meeting – In depth conversation about how we both operate. We discuss your client base, routes, volume projections, and specific needs. You learn our capabilities, coverage areas, pricing structure, and operational requirements. This is where we determine genuine fit.

Agreement – Clear partnership agreement. Expectations outlined. Pricing structure defined. Payment terms established. Performance standards documented. Everything in writing.

Integration – We learn your systems and client base. You learn our capabilities and processes. Integration takes effort upfront to prevent problems long term.

Execution and Monitoring – We track delivery performance, quality metrics, and issue resolution. You see the same data. Transparency about how things actually go prevents surprises and allows course correction.

Regular Communication – Scheduled check ins. Discuss what works, what doesn't, how to improve. Problems addressed directly. Successes acknowledged.

Performance Reviews – Periodic volume assessment versus commitments. Pricing adjustments if projections weren't met. Opportunity to revise expectations based on real data and performance trends.

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Partnership Standards

Certain situations require immediate partnership termination. These standards protect both our businesses and the clients we serve.

Service Misrepresentation – Accurate representation of our capabilities and service standards is essential. Promising services outside our agreed scope or misrepresenting our offerings compromises both organizations.

Payment Consistency – Occasional payment challenges can be addressed. Patterns of payment default require partnership reevaluation. Consistent adherence to payment terms is fundamental to continuing partnership.

Food Safety Compliance – We maintain strict food safety protocols and regulatory compliance without exception. Requests to compromise safety standards, ignore regulations, or alter documentation result in immediate partnership termination. This standard is non negotiable.

Accountability – Clear accountability for operational details maintains trust. Accurate communication about order specifications, requirements, and any errors supports effective partnership. Misattributing responsibility damages the working relationship.

Professional Conduct – Professional interactions with our team are expected at all times. Respectful communication is fundamental to productive partnership.

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Why This Works

Successful broker partnerships are built on honest communication, clear expectations, and mutual respect.

Reliability You Can Count On – Consistent execution allows you to confidently commit to clients. We deliver the operational reliability that protects your reputation and builds your business.

Operational Simplification – Multi state coordination, specialized sourcing, aviation compliance, and quality control are handled completely. You focus on client relationships and business development while we manage execution.

Competitive Positioning – Preferential pricing structures allow you to compete effectively while maintaining service standards that differentiate your offering in the market.

Mutual Success – Partnership succeeds when both organizations operate with transparency about capabilities, realism about commitments, and professionalism in communication.

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Ready to Discuss Partnership?

If operational excellence and client accountability matter to your business, we're the fulfillment partner you've been looking for.

Contact Us:

+1 (866) 328-7905
brokerpartner@dfinflight.com

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