Service Standards

You know the feeling. You've just placed a catering order. The confirmation arrives. But instead of relief, you feel that twist in your stomach. "I hope they show up. I hope it's decent." You're already planning backup routes to grocery stores, screenshotting confirmations, setting reminders to call the day before. If ordering catering triggers anxiety, your gut is telling you something: You can't trust your caterer. Nobody managing a multi-million dollar aircraft should ever

Too many inflight caterers hide behind geography — blaming their location for limited ingredients, inconsistent quality, or missed expectations. But luxury travelers don’t buy excuses; they expect excellence anywhere their aircraft lands. It’s time to stop accepting “good for this region” and start demanding standards that travel as far as you do.