Essential q and A
How do I become a Délicieux France client?
You may submit your order online (Link Here), We welcome inquiries from flight departments, charter operators, and aircraft management companies who share our commitment to excellence in private aviation.
What is your service radius?
We maintain Flight Kitchens strategically positioned to serve over 400 airports across 10 states. Our network enables us to deliver fresh provisions within 3 to 4 hours to most private terminals, with emergency provisioning available 24/7. Service Area Link Here
How far in advance should I place my order?
While we prefer 48-72 hours notice for bespoke menu creation, we understand the nature of private aviation. For regular orders, placing them the day before is ideal, but when time is critical, our concierge team maintains ready-to-fly provisions 24/7. Emergency requests can typically be fulfilled within 3 to 4 hours. When you're in a pinch, call us directly at +1 (866) 328-7905 and we'll make it happen.
Can you accommodate complex dietary requirements?
Absolutely. Our culinary team includes specialists in kosher, halal, allergen-free, and medical dietary protocols. Each menu is crafted in consultation with our chef and, when needed, nutritional consultants. We maintain separate preparation areas to ensure zero cross-contamination.
What makes Délicieux France different from other flight caterers?
Beyond our zero-failure service record across 20,000 flights, we offer true flight curation—not just catering. This includes personal chef consultations, temperature monitoring from our Flight Kitchens to your cabin, access to exclusive purveyors, and our concierge team who learns your preferences over time.
Do you offer tasting sessions?
Members are invited to exclusive tastings at our Flight Kitchens throughout the year. Private tastings can also be arranged for fleet decisions or special occasions. Our concierge team will coordinate according to your schedule.
How do you ensure food safety at altitude?
Our proprietary monitoring system tracks temperature from preparation through delivery. All provisions are prepared in licensed, certified and insured Flight Kitchens, with enhanced protocols for international flights. Our team includes certified food safety managers who specialize in aviation requirements, ensuring every meal meets the highest standards from ground to altitude.
Can you source special ingredients?
Our global purveyor network includes partnerships with Périgord truffle hunters, sustainable caviar farms, and exclusive Wagyu producers. If it exists and is legal to transport, we can source it; often within 72 hours.
What's included in membership?
Membership benefits vary by program tier but may include: 24/7 concierge access, priority provisioning, exclusive access to The Délicieux Vault menu archive, a private portal with complete flight history, invitations to seasonal tastings, and first access to limited-availability ingredients. Higher tiers unlock additional privileges including commission opportunities, preferential pricing, and bespoke culinary experiences tailored to your fleet's unique requirements.
Do you cater commercial first-class cabins?
We do not cater scheduled service aviation. These relationships are exclusive and confidential. For private aviation and charter operations, we provision all sizes of aircraft from light jets to Boeing Business Jets. Prepared in licensed and insured Flight Kitchens ensuring the highest standards of food safety and quality for both commercial and private aviation clients.
What if my plans change mid-flight?
Our concierge team can coordinate revised provisions to meet you at any point in your journey. We maintain relationships with sister properties to ensure consistent quality wherever you land.
Do you offer wine pairing?
Every menu includes thoughtfully curated wine pairings selected by our sommelier for altitude enjoyment. We maintain an extensive collection of rare vintages, with additional selections available through your concierge for special occasions.
What about sustainability?
We prioritize partnerships with sustainable producers, utilize Eco-conscious packaging where possible without compromising quality, and maintain a zero-waste program in our culinary ateliers. Details are available in our annual sustainability report.
What are your minimum order requirements?
We don't operate with minimums; whether provisioning for an intimate flight for two or a delegation of 50, each journey receives our complete attention. Your needs determine our service, not the reverse.
Can you accommodate last-minute route changes?
Absolutely. Your concierge can arrange provisions to meet you at alternate destinations, ensuring continuity regardless of flight plan modifications.
Do you provide crew meals?
Of course. We offer discrete crew provisioning that maintains professional boundaries while ensuring your flight team is properly nourished. Many clients opt for our specialized crew menus designed for sustained alertness during long-haul flights.
How do you handle multi-leg journeys?
We coordinate provisions across your entire itinerary, including fresh provisioning at technical stops. Our flight tracking system monitors your progress, ensuring perfectly timed deliveries at each destination.
Can you cater hangar events or tarmac celebrations?
As an exclusive benefit for our loyalty members and preferred FBO partners, we orchestrate exceptional ground events; from hangar celebrations to aircraft unveiling. Our mobile Flight Kitchen brings the Délicieux France experience to your tarmac occasions.
What about beverage programs beyond wine?
Our beverage curation extends to rare spirits, craft cocktail programs, ceremonial teas, and artisanal coffee service. We also maintain relationships with premier champagne houses for celebration flights.
Do you provide serving equipment and place settings?
We offer consultation on galley optimization and can provide premium service ware, crystal, and linens. Many clients maintain dedicated Délicieux France service sets aboard their aircraft.
How do you ensure discretion for high-profile clients?
Confidentiality is paramount. Our staff sign strict NDAs, deliveries are made in unmarked vehicles, and we maintain secure protocols for all client information. Your privacy is as important as your provisions.
Can you accommodate charter brokers and management companies?
We partner with select charter operators and management companies through our Charter Division, offering streamlined billing, fleet-wide consistency, and dedicated operational support.
What happens if there's an issue with my order?
In 20,000 flights, we've maintained zero service failures. However, your 24/7 concierge has full authority to resolve any concern immediately. Our service guarantee is simple: complete satisfaction on every flight.
How are portion sizes determined for inflight meals?
Portion sizes for inflight meals are carefully calculated based on several factors, including flight duration, passenger class of service, and the number of courses offered. Airlines and caterers collaborate to balance passenger satisfaction with weight, space, and waste considerations. Premium cabins often receive more generous portions and additional courses, while economy meals are designed for efficiency and consistent service standards. Additionally, the reduced sense of taste at high altitude is considered, ensuring flavors and portions are satisfying in the air.
How does a flight kitchen handle allergens and cross-contamination risks?
Flight Kitchens follow strict protocols to manage allergens and prevent cross-contamination. Dedicated preparation areas, color-coded utensils, and separate storage systems are often employed for allergen-free meals. Staff are trained to handle special dietary requests precisely, adhering to airline specifications and regulatory standards. Despite rigorous measures, caterers and airlines typically advise passengers with severe allergies to exercise caution, as trace exposure cannot always be fully eliminated due to the complexities of inflight environments.