Privacy

​Introduction Délicieux France ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, passengers, and business partners. This Privacy Policy describes how we collect, use, protect, and share information when you use our inflight catering services, website, or interact with our company.

Information We Collect

 

Customer Information We collect business contact information including names, email addresses, phone numbers, company names, and billing addresses necessary to provide catering services and maintain business relationships. For flight operations, we collect tail numbers, flight schedules, departure/arrival information, and FBO locations.

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Passenger Information We collect passenger names, dietary restrictions, allergies, meal preferences, and special requests solely to provide appropriate catering services. We understand this information is highly sensitive and treat it with the utmost confidentiality.

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Payment Information Financial information including credit card numbers, banking details, and billing information is collected through secure, encrypted channels and processed by PCI-compliant payment processors.

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Operational Information We maintain records of order history, delivery confirmations, service notes, and communication logs to ensure service quality and continuity.

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How We Use Information

Your information is used exclusively to:

• Process and fulfill catering orders

• Coordinate delivery logistics with FBOs and flight crews

• Accommodate dietary restrictions and special requests

• Provide customer support and respond to inquiries

• Process payments and maintain accounting records

• Send order confirmations and delivery updates

• Comply with aviation security requirements and regulations

• Improve our services based on order patterns and preferences

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Data Protection and Security

We implement industry-standard security measures including encryption, secure servers, and restricted access protocols. Délicieux France operates under a strict "Need to Know" policy where passenger identifying information, when provided to us, is accessible only to the CEO and VP of Operations. All other personnel work with anonymized order information using only tail numbers or order codes. This hierarchical information security ensures maximum confidentiality while maintaining operational efficiency.

All employees sign comprehensive confidentiality agreements and undergo background checks. Physical documents are stored in locked, access-controlled facilities. Digital information is protected by firewalls, encryption, and multi-factor authentication. We conduct regular security audits and maintain incident response procedures.

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Information Sharing and Disclosure

We Never:

• Sell, rent, or lease customer information to third parties

• Share passenger information for marketing purposes

• Disclose flight details or passenger identities publicly

• Use customer data for purposes unrelated to our services

Limited Sharing: We may share information only when:

• Required by law, regulation, or valid legal process

• Necessary to complete your catering service (e.g., FBO coordination)

• Protecting our legal rights or preventing fraud

• You provide explicit consent for specific purposes

All third-party service providers who assist our operations (such as payment processors or delivery partners) are contractually bound by strict confidentiality obligations.

 

Confidentiality Commitment

We understand that discretion is paramount in private aviation, where privacy often directly impacts passenger safety, business success, and personal security. Délicieux France maintains an absolute "Need to Know" protocol where passenger names and flight itineraries are treated as classified information, restricted exclusively to our CEO and VP of Operations. Our kitchen staff, delivery teams, and support personnel operate with intentionally limited information—they prepare and deliver orders identified only by tail numbers, order codes, or generic flight references, never knowing whose preferences they're fulfilling or where those passengers are traveling.

This operational structure ensures our associates work without access to sensitive details, eliminating the risk of inadvertent disclosure while maintaining service excellence. Staff are trained to never inquire about passenger identities, discuss orders outside of operational necessity, or acknowledge recognizing preferences that might suggest a passenger's identity. Even when preparing highly specific dietary requirements or signature preferences, our teams understand these details exist in isolation from any identifying information. We've built our entire workflow to protect this separation, from order intake where passenger names are immediately coded, to delivery where drivers interact only with crew or FBO staff, never passengers directly.

Information about high-profile movements, corporate flight patterns, diplomatic missions, or celebrity travel is compartmentalized at the executive level and never enters general operations. Our commitment extends beyond simple discretion to active protection—we maintain decoy protocols for sensitive flights, use randomized order numbers to prevent pattern recognition, and regularly audit our systems to ensure no unauthorized access or information creep. In an industry where a single breach of privacy can have serious consequences, Délicieux France has built an infrastructure where confidentiality isn't just policy—it's embedded in every operational procedure, ensuring that those who don't need to know, simply never will.

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Data Retention

We retain customer information for the duration of our business relationship and as required for legal, tax, and regulatory compliance. Passenger preference data is maintained to ensure service continuity but can be deleted upon request. Financial records are retained according to applicable accounting regulations. You may request deletion of non-essential information at any time, subject to legal retention requirements.

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Your Rights and Choices

You have the right to:

• Access information we maintain about you

• Correct inaccurate or incomplete data

• Request deletion of your information (subject to legal requirements)

• Opt-out of marketing communications

• Update communication preferences

• Receive your data in a portable format

To exercise these rights, contact us at privacy@dfinflight.com or +1 (866) 328-7905.

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Cookie Policy

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You can manage cookie preferences through your browser settings. We do not use tracking cookies for advertising purposes.

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Children's Privacy

We do not knowingly collect information from individuals under 18 years of age without parental consent. If we become aware of such collection, we will promptly delete the information.

 

International Operations

For international flights, data may be transferred across borders as necessary to provide services. We ensure all international data transfers comply with applicable privacy laws and maintain equivalent protection standards

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Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. Material changes will be communicated directly to customers.

 

Privacy Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Délicieux France
250 East Fifth Street

15th floor

Cincinnati, OH 

45202
Email: privacy@dfinflight.com
Phone+1 (866) 328-7905

TRUST | PRECISION | EXCELLENCE

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Complaint Process

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with your local data protection authority.