

Three Ways to Fly
Understanding our Service Levels
The question comes up in almost every initial conversation with a new flight department: "Which service level should we use?"
It's not a simple answer, and that's intentional. Because the truth is, not every flight needs the same approach. The aircraft repositioning your crew from Detroit to Cleveland doesn't require the same catering as your board of directors flying to Aspen for annual planning. Your CEO heading to London for investor meetings has different expectations than your sales team shuttling between regional offices.
We built three distinct service expressions because that's how aviation actually works. Flights have different purposes. Passengers have different expectations. Budgets have different realities.
Let me walk you through how we think about this.
How to Think About Service Levels
Here's the framework that helps most flight operations managers decide:
Élève Collection answers the question: "What do we need?" Regular operations. Crew meals. Frequent flyers who want consistency. Budgets with limits. Flights where good food supports the mission without becoming the mission.
Affiné Signature answers: "What do we want?" Client-facing flights. Entertaining passengers who notice quality. Standard executive travel. The default when you're representing your company to people who matter.
Gastronome Privé answers: "What's possible?" Unlimited customization. Passengers with sophisticated expectations. Flights where food quality reflects company success or celebration. When good enough isn't the right standard.
Most fleets use all three. Élève for crews and positioning flights. Affiné for standard executive travel. Gastronome Privé for CEO trips and critical meetings. Scale service to the flight's purpose and passenger expectations.
Some operations stay in Affiné for everything, valuing consistency in service level over cost optimization. Others use Élève for ninety percent of flights and save Gastronome Privé for truly special occasions. Both approaches work. It depends on your operation's culture and passenger expectations.
The Real Difference
What actually separates these tiers isn't just ingredient cost or chef training. It's the answer to a simple question: How much customization and attention does this flight need?
The Elève Collection meals are thoughtfully designed and well-executed, but they're working from established menu options. Customization happens within boundaries. We make it reliably excellent within efficient parameters.
Affiné Signature opens those boundaries significantly. We're building menus around your passengers' preferences and your flight's context. More flexibility. More attention. More conversation about what works.
Gastronome Privé removes boundaries almost entirely. If it's possible to execute properly, we'll do it. The limit is feasibility and physics, not menu constraints or cost optimization.
Think of it like tailoring. Elève is buying a quality suit off the rack that fits well. Affiné is getting that suit altered professionally to fit you specifically. Gastronome Privé is bespoke tailoring from first measurement through final fitting. All three produce good suits. The question is how much customization the situation requires.
Choosing What Works
If you're new to working with us, start where the stakes are manageable. Many fleet operators begin with The Elève Collection for high-frequency routes. Test our reliability. See if the quality holds up. Evaluate whether we actually answer phones and solve problems like we claim.
Once you trust the operational foundation, expansion happens naturally. Try Affiné Signature for a client flight. See if the increased attention and customization justify the price difference. Most operations find that it does for the right passengers.
Gastronome Privé usually comes later, when partnership is established and you need something beyond standard offerings. That tier requires more trust because it's less predictable. You're asking us to create something unique rather than deliver something proven.
But the progression isn't mandatory. Some operators jump straight to Affiné Signature for everything and never look back. Others stay in The Elève ninety percent of the time and use Gastronome Privé only for CEO travel. Your operation's needs determine the right approach, not our preference for what you should buy.
A Final Thought
Service tiers exist to match food to purpose, not to create artificial hierarchy. The perfectly executed The Elève Collection meal served to a crew eating between legs is exactly as successful as the Gastronome Privé dinner for a CEO closing a major deal. Different contexts. Different requirements. Same standard of execution within their respective goals.
Your flight department's job is matching service tier to flight purpose and passenger expectations. Our job is delivering exactly what each tier promises, consistently, without excuses.
That's how aviation catering should work. Not mystery. Not confusion. Not pressure to buy more than you need. Just clear options, honest execution, and reliable partnership.
The question "Which service level should we use?" has a simpler answer than it first appears: Use the one that matches what this specific flight actually needs. We'll deliver it properly regardless of which tier you choose.
That's the whole point.

Three Tiers of Excellence
The Elève Collection for daily operations. Affiné Signature for executive travel. Gastronome Privé for unlimited customization. Three distinct approaches. Same unwavering standards. Scale service to your passengers, not our preferences.


