​Invitation Only. For Serious Operators.

We're not brokers. We own our kitchens, employ our chefs, and control our logistics network. We partner with select brokers, but understand this: our name means everything to us.
 

Twenty years building our reputation. Twenty thousand flights without cutting corners. Four hundred airports where operations managers trust us completely. We don't risk that for anyone.
 

This program is by invitation only, and we mean it. We turn down far more brokers than we accept. We don't care about your volume if working together threatens our reputation. We don't care about your client list if you operate in ways that create risk we won't accept.

We work exclusively with professionals who understand that one bad decision destroys what takes years to build. Who treat their reputation as seriously as we treat ours. Who know that cutting corners creates consequences neither of us can afford.

If you're reading this and believe you operate at the standard we require, you can apply for consideration. Reaching out doesn't guarantee partnership. It doesn't even guarantee a response if your operation doesn't meet our criteria. But if you're a serious broker who understands what we've built and why we protect it, we're willing to have the conversation.
 

Let's be direct: we're not the budget option. Twenty years of infrastructure investment, culinary expertise, and operational excellence costs real money. If you're shopping on price alone, we're not your partner. But if you need catering that actually works when your reputation depends on it, we deliver that. Flawlessly. Repeatedly. Without the drama that cheaper options create.
 

So what does partnership actually look like? Here's what we demand from broker partners and what you get in return.

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What We Expect From Broker Partners

Honest Communication

Tell us the truth about timing, passenger counts, and constraints. Don't inflate numbers hoping for discounts. Don't downplay complexity hoping we won't notice. We solve problems better when we understand them accurately. Lies waste everyone's time and create failures nobody needs.

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Realistic Lead Times

We can execute quickly when necessary. AOG situations happen; we understand that. But don't treat every order like an emergency because you failed to plan. Respect our production schedules and we'll respect your urgent needs when they're actually urgent. Cry wolf repeatedly and we'll stop believing you.

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Mutual Client Respect

We have zero interest in poaching your clients. None. Your client relationships are yours, and we respect that boundary completely. We expect the same from you. Don't use our capabilities to pitch our services directly to clients we introduce you to or coordinate with on your behalf. This is a trust-based relationship. We trust you until we can't, then we make decisions. You trust us until you can't, then you make decisions. Break that trust and partnership ends immediately.

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Accurate Passenger Information

Dietary restrictions matter. Allergies can be life threatening. Preferences affect satisfaction. Give us complete, accurate information about who's flying. "Vegetarian" isn't enough when someone's vegan and allergic to nuts. Details prevent problems; vagueness creates them.

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Payment Terms Honored

We operate on agreed payment terms. Net 30 means 30 days, not 60 because your client hasn't paid you yet. Your cash flow problems aren't our responsibility. Consistently late payments end partnerships quickly. We have costs and commitments that depend on reliable payment.

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Professional Client Management

Your clients are your responsibility. Don't promise things we haven't agreed to deliver. Don't quote our pricing incorrectly then expect us to honor your mistake. Don't blame us to your client when you miscommunicated their requirements. Own your client relationships and manage expectations honestly.

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Volume Commitments Met

If you request preferential pricing based on projected volume, hit those numbers. We price partnerships based on what you commit to delivering. Consistently falling short means pricing adjusts or partnership ends. We don't subsidize aspirational projections.

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Operational Transparency

Share flight details accurately. Tail numbers, departure times, FBO information, crew contact details. Don't make us chase basic information that should be standard with every order. Operational efficiency requires complete data upfront.

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Problem Acknowledgment

When you make a mistake, own it. Wrong order details. Missed communication. Changed requirements you forgot to relay. Don't expect us to absorb your errors without acknowledgment. We'll fix problems; we won't pretend they didn't happen or weren't your fault.

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What Broker Partners Get From Us

Complete Reliability

Committed delivery times get hit. Quoted quality standards get delivered. Promises get kept, literally. You confidently commit to clients because we consistently execute.

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Transparent Pricing

See exactly what everything costs and why. No hidden fees. No surprise charges. No pricing games that make you look bad to clients. Clear costs let you quote accurately and maintain margins predictably.

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24/7/365 Live Support

Real culinary professionals answer your calls. Not voicemail. Not callbacks. Live people solving problems immediately. Client changes requirements at midnight? We handle it with the same capability as afternoon requests.

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Multi-Location Coordination

Your clients fly routes spanning multiple states. We coordinate seamlessly across our 12-state network. One contact handles everything; you're never juggling regional vendors hoping quality holds.

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AOG Priority Response

Aircraft grounded and timing critical? Our AOG protocols activate immediately. Expedited preparation. Priority logistics. Same quality, compressed timeline. We understand grounded aircraft cost money every minute.

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Complete Documentation

Temperature logs. Ingredient traceability. Food safety protocols. Allergen information. Everything documented and provided with delivery. Client questions get immediate answers. Audits get complete paperwork.

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Preferential Pricing

Volume partnerships earn better pricing than one-off orders. Consistent business gets rewarded with rates that improve your margins. Meet commitments and costs decrease; we share efficiency gains with reliable partners.

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Direct Kitchen Access

Complex requests go straight to our culinary team. No telephone game through multiple contacts. Talk directly with people who prepare food and can answer questions accurately.

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Operational Flexibility

Schedule changes. Passenger count adjustments. Last-minute dietary requirements. We adapt because aviation demands flexibility. Rigid operations fail in this industry; we built ours to accommodate reality.

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Account Management

Dedicated contact who knows your business, understands your clients, and anticipates your needs. Not a different person every time. One relationship that develops understanding over repeated interactions.

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How Partnership Actually Works

Partnership isn't complicated. It's just honest and structured.

Step 1: Application and Review
You reach out. We review your operation, volume potential, and reputation. We evaluate whether partnership makes sense for both sides. Not every broker fits our network; we're selective.

Step 2: Discovery Meeting
In-depth conversation about how we both operate. We discuss your client base, routes, volume projections, and specific needs. You learn our capabilities, coverage areas, pricing structure, and operational requirements. This is where we determine if there's genuine fit or if we're forcing something that won't work. Honest assessment from both sides prevents problems later.

Step 3: Agreement
Clear partnership agreement. Expectations outlined. Pricing structure defined. Payment terms established. Performance standards documented. Everything in writing; no operating on assumptions.

Step 4: Integration
We learn your systems and client base. You learn our capabilities and processes. Integration takes effort upfront to prevent problems long term.

Step 5: Execution and Monitoring
We track delivery performance, quality metrics, and issue resolution. You see the same data. Transparency about how things actually go prevents surprises and allows course correction.

Step 6: Regular Communication
Scheduled check-ins. Discuss what works, what doesn't, how to improve. Problems addressed directly. Successes acknowledged. Partnership requires ongoing communication, not just transactional orders.

Step 7: Performance Reviews
Bimonthly volume assessment versus commitments. Pricing adjustments if projections weren't met. Opportunity to revise expectations based on real data and performance trends.

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Deal Breakers

Some things end partnerships immediately. No warnings, no second chances. Just termination.

Misrepresenting our services to your clients. Say we can do things we can't, or promise standards we don't offer, and we're done. Your client relationships aren't worth our reputation.
 

Repeated payment default. Miss terms once, we'll work with you. Make it a pattern, we stop working entirely. We're not a bank financing your cash flow problems.
 

Food safety violations. Ask us to cut corners on safety protocols, ignore regulations, or falsify documentation, and partnership ends permanently. We don't compromise on this ever.
 

Blaming us for your mistakes. Tell your client we screwed up when you gave us wrong information, and we'll correct the record then end the relationship. Own your errors or find another partner.
 

Abuse of staff. Treat our team disrespectfully and we're done immediately. Professional disagreements happen; personal attacks don't.

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Why This Works

Broker partnerships succeed when both sides operate with complete honesty, clear expectations, and mutual respect.

You get reliability you can stake your reputation on. We get consistent volume and professional client management. Together we deliver experiences that keep your clients coming back.
 

You avoid complexity you don't want to manage. Multi-state coordination. Specialized sourcing. Aviation compliance. Quality control. You focus on client relationships and sales; we focus on execution.

You protect margins while delivering quality. Preferential pricing lets you compete effectively without sacrificing standards that differentiate you from competitors cutting every corner.
 

This works when we're both honest about capabilities, realistic about commitments, and professional about communication.

It fails when either side operates on false promises, unrealistic expectations, or poor follow-through.

If You're Interested:

Contact us to discuss partnership potential.

Be prepared to share:

• Current and projected flight volume

• Geographic coverage needs

• Client types and typical requirements

• Why you're seeking partnership versus transactional relationship

We'll share:

• Our capabilities and infrastructure

• Pricing structure and terms

• Operational requirements and expectations

• Whether partnership makes sense

If it does, we'll build something valuable together.
If it doesn't, we'll tell you honestly and perhaps reconnect when circumstances change.

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Partnership Inquiries
brokerpartner@dfinflight.com

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Réseau de Courtiers
Our Broker Partnership Program

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